inquiry - AOBA Co., Ltd.

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Please accept our sincere thanks for your continued support of our products.

Inquiries received outside of business hours will be answered on the following business day.
Business hours: Monday-Friday 9:00 am-5:00 pm (excluding national and company holidays)

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AOBA Co., Ltd. (hereafter, “the Company”) shall handle the personal information of its customers (information that could be used to identify an individual, such as names, email addresses, telephone numbers and addresses) as detailed below.

1. Legal and regulatory compliance: The Company shall comply with the Act Concerning the Protection of Personal Information as well as with other laws and regulations concerning the handling of personal information and with the Company’s policy (company policies such as personal information protection policies etc.).
2. Acquisition and use of personal information: The Company shall not make use of any personal information that it has collected in the course of doing business for any purpose beyond the scope of legally-requested business purposes without both the prior consent of the individual(s) concerned and confirmation that such action is allowed by law.
3. Management of personal information: The Company shall take necessary measures and shall conduct appropriate handling of personal information in order to prevent leakage or loss of or damage or unauthorized access to such information. In addition, the Company shall conduct appropriate monitoring of the handling of personal information.
4. Provision of personal information to third parties: The Company shall not provide personal information, such as client information, to any third party unless the individual(s) concerned have given prior consent and the provision of such information is allowed by law, such as in cases when personal information is entrusted within the purpose of doing business as in Section 2.
5. Disclosure, correction, suspension of use etc. of personal information: A customer who desires the disclosure, correction, suspension of use or disclosure of usage of his/her own personal information may make such a request to the entity listed below. After receiving a disclosure request from a customer, the Company shall first act to confirm that the request in fact originated from the customer concerned and after making such a confirmation, shall then answer the request in compliance with relevant laws. However, please understand that this information may in some cases not be provided, such as in cases including but not limited to when the disclosure of said personal information would be in violation of the law, such as lawyer confidentiality clauses, when such disclosure would cause significant harm to the Company's line of business or when it is determined that other laws and/or regulations do not require such disclosure.
6. Inquiries: If you have any questions or other feedback concerning the content of this Privacy Policy or the Company's handling of personal information, please contact the entity listed below. Upon receiving questions or other feedback from a customer concerning the Company's handling of personal information, the Company shall provide a prompt and appropriate response.
7. Miscellaneous: The Company shall work to review and improve this policy as necessary based on feedback from customers as well as any applicable changes in law.
Inquiries: AOBA Co., Ltd.
[Address] Hommachi Square Building 3F,4-5-16 Hommachi, Chuo-ku, Osaka-shi, Osaka 541-0053
[Telephone] 0120-545-777
[E-mail] bisyokuha@aoba.u-tc.co.jp

For inquiries by phone
Customer service hotline	0120-545-777
Customer service is available by telephone	Monday-Friday 9:00 am-5:00 pm (excluding national and company holidays)